Advice to Applicants

1. TO EARN A REPUTATION AS THE BEST EMPLOYER IN THE AREA
To achieve this goal we will hire the most qualified people we can find.
We will support their development both within and outside the organization. We will talk to them,
listen to them, learn from them, pay them well, and demand a lot from each of them. We will enjoy
a high retention rate. We will have a waiting list of people who want to join the company. We
believe that only happy and professional staff can give the level of personal service we demand.
We see an investment in people to be a worthy investment in the future of the company.

2. TO OPERATE THE MOST SUCCESSFUL OPERATIONS IN THE MARKET
Our operations will be exciting, diverse and profitable. We will consistently deliver on our service
guarantee and foster high professional standards. We will provide legendary service - the unique
and powerful sort of personal care and attention that our customers tell stories about. We will win
the various local polls that are a measure of our position and regard in the market. We will
consistently achieve the highest volumes in our market and have a waiting line when our
competitors are half full. We will develop a loyal repeat trade. We will find out what our customers
want and be sure they are getting it. We will maintain rigid sanitation standards. We will take the
lead in addressing the nutritional concerns of our customers. We will continuously examine our
operations to stay fresh and responsive to our market while being stimulating to our staff.

3. TO BE A GOOD CITIZEN OF THE COMMUNITY AND THE PLANET
We will support worthy local charities with money, resources and volunteers. We will maintain a
high visibility in local activities. We will be environmentally responsible. We will recycle, conserve
water and utilities, and reduce our use of chemicals. Whenever possible, we will select supplies
and suppliers who are environmentally friendly.

4. TO BE A MODEL FOR OPEN, PARTICIPATORY BUSINESS
Our industry cannot get where it needs to go doing business the way we've always done it. The
industry needs a new model and we are willing to be that model. We will maintain open books
with our staff and investors. We will innovate in the areas of compensation, profit-sharing, rewards
and recognition. We will involve our staff in all areas of policy-making. We will always move in the
direction of less structure, greater professionalism and more fun! We will be judged on our results.

5. TO MAINTAIN A PERSONAL WORKING RELATIONSHIP WITH OUR STAFF
We are not anti-union. However, regardless of what image it tries to project, a union is a profit-
making business that can only get money from its own members. A union must justify its position
by creating and maintaining a "them and us" relationship between the company and staff. We do
not believe such a polarity exists in our organization and we do not think our staff should pay for
any such disruptive force. We believe the way to achieve the kind of business environment we
want is to create a trusting relationship with our staff. In this atmosphere, both staff and the
company can work out difficulties and make decisions together. In this environment, a union is
unnecessary and is likely to be destructive to operational flexibility and personal well-being. We
cannot imagine a problem that we cannot effectively resolve among ourselves without the need of
a self-serving third party.

6. TO HAVE A GOOD TIME
We recognize that people go out to eat because they are looking for a good time, not just a good
meal. We will build fun and lightness in our company in the interest of our collective mental healths
and peace of mind.

We are not just another foodservice company, and we are not looking for just another job applicant.

If you believe you can contribute to our customer service model,
please DOWNLOAD our employment application, and bring it in
for consideration and review as quickly as possible.